Élan Naturel — Privacy Policy

Last updated: November, 2025

Élan Naturel (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information.
 This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website, book a session, or purchase digital materials.

By using this website or any Élan Naturel services, you agree to the practices described below.

1. Information We Collect

We collect information in the following ways:

1.1 Information You Provide Directly

When booking a session, subscribing to emails, or completing forms, you may provide:

  • Name

  • Email address

  • Phone number

  • Billing and payment details

  • Information related to your wellness goals and lifestyle

  • Any additional information you voluntarily share during your sessions

1.2 Information Collected Automatically

When visiting our website, certain technical data may be collected automatically, such as:

  • IP address

  • Browser type

  • Device type

  • Pages viewed

  • Time spent on the website

This information is collected through standard tools such as cookies and analytics systems.

1.3 Information from Third-Party Tools

Because Élan Naturel uses third-party services, your information may also be collected through:

  • TidyCal (booking platform)

  • Payment processors (credit/debit/Interac services)

  • Email marketing software (for newsletters, with your consent)

These third parties have their own privacy policies, which we encourage you to review.

2. How We Use Your Information

We use your information to:

  • Schedule and manage naturopathic sessions

  • Deliver personalized wellness support

  • Send digital receipts

  • Provide access to digital materials (guides, recipes, videos)

  • Communicate with you about sessions, updates, or relevant wellness content

  • Improve our website and services

  • Maintain business records as required by law

We never use your information to provide medical analysis or diagnosis.

3. Consent

By submitting personal information, you consent to its use for:

  • Booking and providing sessions

  • Email communication (only if you opted-in)

  • Receiving receipts or documentation

  • Accessing digital products

You may withdraw your consent at any time by contacting us at [your email] or unsubscribing from emails.

4. Sharing of Information

We do not sell, trade, or rent personal information.

We only share personal information in these situations:

  1. With third-party service providers
     (ex. TidyCal, payment processors, email marketing tools) for operational needs.

  2. If legally required, such as responding to lawful requests by public authorities.

  3. With your explicit consent, if ever needed for a specific purpose.

All third-party providers are required to protect your data and use it only to support our services.

5. Data Storage & Retention

Your information is stored securely and only retained for:

  • As long as necessary to provide services

  • As long as required for administrative or legal purposes

  • As long as you hold an account or interact with Élan Naturel

When data is no longer needed, it is safely deleted or anonymized.

6. Security Measures

We take reasonable precautions to protect your personal information, including:

  • Secure platforms for booking and payments

  • Encrypted communication tools when applicable

  • Restricted internal access to personal client files

  • Secure storage of session notes

However, no online platform is completely risk-free, and we cannot guarantee absolute security.

7. Your Rights (Québec & Canada)

You have the right to:

  • Access the personal information we hold about you

  • Correct inaccurate or incomplete information

  • Request deletion of your data (unless we must retain it for legal or business reasons)

  • Withdraw consent for communications

  • Obtain information about how your data is being used

To exercise these rights, contact us at:
 📧 [your email]

8. Cookies & Tracking Technologies

Our website may use cookies or similar technologies to:

  • Improve browsing experience

  • Analyze website traffic

  • Enhance website performance

You may disable cookies through your browser settings, but some features may not function optimally.

9. Third-Party Links

Our website may contain links to external sites.
 We are not responsible for the content, privacy practices, or security of those websites.

We encourage you to review their privacy policies independently.

10. Children’s Privacy

Élan Naturel does not knowingly collect personal information from individuals under 18 years of age.
 If we learn we have unintentionally collected such information, it will be deleted promptly.

11. Changes to This Policy

We may update this Privacy Policy periodically.
 The “Last updated” date will reflect any changes.

Your continued use of the website or services after changes means you accept the updated policy.

12. Contact Information

For any questions about privacy, data handling, or this policy, please contact:

📧 luis@elannaturel.com
 📍 In-person sessions available 3078 Boul. Dagenais O, Laval (appointment required)